Frequently Asked Questions

Everything you need to know about your Sami Jewels shopping experience.

What materials are used in Sami Jewels pieces?

We pride ourselves on quality and longevity. Our jewelry is primarily crafted from 18k gold-plated stainless steel, 925 sterling silver, and ethically sourced gemstones to ensure a tarnish-resistant and hypoallergenic finish.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.

Does Sami Jewels offer a warranty on products?

Yes, we offer a 12-month warranty on all our jewelry pieces. This covers any manufacturing defects or unexpected tarnishing, provided the care instructions are followed.

What is your return and exchange policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.

How should I care for my jewelry to prevent tarnishing?

To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and salt water. Store your jewelry in the provided Sami Jewels pouch when not in use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Klarna and Afterpay.